Privacy Policy
This Privacy Policy explains how The Pathways Centre Ltd (“we”, “us”, “our”), collects, uses, stores, and protects personal data.
We are committed to protecting your privacy and handling your data transparently, lawfully, and securely in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
The Pathways Centre Ltd, a private limited company registered in England and Wales.
For the purposes of data protection law, The Pathways Centre Ltd is the data controller.
If you have any questions about this policy or how your data is used, you can contact us at:
2. What Personal Data We Collect
We may collect and process the following types of personal data:
Information you provide directly
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Name
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Email address
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Phone number
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Organisation or school name
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Billing and invoicing details
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Information shared via enquiry forms, emails, or bookings
Subscription and service-related information
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Records of services purchased or accessed
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Attendance at sessions or events
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Communications relating to support or consultancy
Website usage data
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IP address
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Browser type
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Pages visited
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Date and time of visits
(This data is typically collected via cookies or analytics tools.)
3. Special Category Data
In some circumstances, you may voluntarily share information relating to:
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neurodiversity
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educational needs
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family or organisational context
We do not require the sharing of sensitive personal data. Any such information shared is:
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provided at your discretion
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used only for the purpose of delivering services
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handled with care and confidentiality
We do not collect medical records or provide clinical services.
4. How We Use Your Data
We use personal data to:
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respond to enquiries
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deliver services and subscriptions
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manage bookings, invoices, and payments
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communicate about services, updates, or changes
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improve our website and services
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meet legal and regulatory obligations
We will only use your data where we have a lawful basis to do so.
5. Lawful Bases for Processing
Under UK GDPR, we rely on the following lawful bases:
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Contract – where processing is necessary to provide services you have requested
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Legitimate interests – for business administration and service improvement
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Legal obligation – where required by law (e.g. accounting records)
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Consent – where you have explicitly agreed (e.g. newsletters)
You may withdraw consent at any time where consent is the lawful basis.
6. Marketing Communications
We may send occasional emails relating to:
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services you have expressed interest in
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updates or relevant offerings
You can opt out of marketing communications at any time by:
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using the unsubscribe link (where provided), or
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contacting us at info@thepathwayscentre.co.uk
We do not sell or share your data for third-party marketing purposes.
7. Data Sharing
We do not sell personal data.
We may share data only where necessary, including with:
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payment processors
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website or email service providers
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professional advisers (e.g. accountants)
All third parties are required to handle your data securely and lawfully.
8. Data Storage & Security
We take appropriate technical and organisational measures to protect personal data from:
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unauthorised access
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loss
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misuse
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disclosure
Data is stored securely and only accessed where necessary.
9. How Long We Keep Your Data
We retain personal data only for as long as necessary, including:
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for the duration of a service or subscription
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to meet legal or accounting requirements
When data is no longer required, it is securely deleted or anonymised.
10. Your Rights
Under UK GDPR, you have the right to:
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access your personal data
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request correction of inaccurate data
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request erasure of your data (in certain circumstances)
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restrict or object to processing
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request data portability
To exercise any of these rights, please contact info@thepathwayscentre.co.uk.
11. Cookies
Our website may use cookies to improve functionality and understand how visitors use the site.
You can control or disable cookies through your browser settings.
Further details may be provided in a separate Cookies Policy.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
13. Changes to This Policy
We may update this Privacy Policy from time to time.
The most recent version will always be available on our website.
14. Complaints
If you have concerns about how your data is handled, please contact us first so we can address them.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):